Lotus Domino/Notes – Microsoft Great Plains tandem as ERP with Documents Workflow – overview for IT Specialist
Microsoft Business Solutions has the whole spectrum of business applications, the good combination seems to be Microsoft Great Plains and Microsoft CRM. However we need to admit that Microsoft is relatively new in the CRM market and also for large corporation it could not be a good idea “to put all the eggs into one basket”. If you have investment into other platform from CRM side – such as Lotus dominoqq pkv we offer you integration with Microsoft Great Plains
Why does the company need document workflow system if it has an Accounting/ERP?
The benefits of having financial, sales, services, communication, negotiation and other information be tightly linked and exposed to simple reporting and data mining are obvious. Now we are observing the second and I would dare to say successful phase of CRM systems implementation, which is probably final successful marriage in the long history of datawarehousing, document workflow, contact management systems.
Some business situations where you see the benefits
Reports creation without special knowledge
Special skills are required in order to work with complex ERP system. Usually financial specialist has such skills, but top-level managers, who do really need the information, may not be prepared. Also, ERP based reports should be delivered on regular basis. If Lotus Domino/Notes is used as a corporate communication platform, then to resolve the issue, specially designed routines may be used to pull the information from financial systems (Great Plains, Solomon, Navision, Axapta, SAP, SCALA, Accpac, MAS90 to name a few) to Lotus databases on the schedule. In this case users, including top-level managers will work with this information via custom interface.
One of the competitive advantages of CRM is a workflow. Financial documents are usually subject for approval before posting. Typical accounting/ERP systems do not have (or have very limited) workflow design. Such the workflows could be created on Lotus Domino/Notes platform. Then, through the connection to Microsoft Great Plains or other ERP system you will have document approval workflow.
The typical simple workflow would be like this – send notifications to AR to take off the hold from the customer upon the payment receipt.
So the approach to integrate accounting system and documents oriented Lotus Domino/Notes seems very interesting for corporate information architecture.